CUSTOMER SUPPORT 100% SATISFACTION GUARANTEE
Facemakers stands 100% behind our quality and workmanship. You must be completely satisfied with your mascot costume or simply return it and we will make the requested changes until you are satisfied. We know you will be delighted with our mascot costumes and that's why our guarantee is second to none.
Note: Any dissatisfaction MUST be reported to us no later
than seven (7) days after receipt of costume.
In addition to our Satisfaction
Guarantee, we warranty the labour and materials on your mascot costume
for 30 days.
LIFETIME SERVICE AND REPAIRS
We service every mascot costume that
we make. At any time, after your 30 day free labour and materials
you can send your mascot costume to us for an exact cost quote on
cleaning and/or repairs. This cleaning and repair service
is available for the LIFE of your mascot costume.
We understand that most mascot buyers have never purchased a mascot costume before. As a result, we know our customers need to learn the mascot basics themselves or need a simple way to train their mascot-wearer. As a feature of our commitment to Customer Support, Facemakers has invested in the production of an exclusive mascot training video: "Mascots 101." Get it FREE with your mascot costume and in less than 45 minutes you or your staff will learn the "do's" and "don'ts" of mascot wearing, suiting up, cleaning, storage and more! Facemakers is the ONLY mascot-maker in the industry offering this unique mascot training video gift!